Returns & Exchanges

At Biomask, we stand behind the quality of our skincare products and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a hassle-free 30-day return policy for unopened and gently used items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging to prevent damage during transit and include your original packing slip.

• 3.
  Ship the Product

  Affix the prepaid shipping label provided by our team and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.